VSOUL.AI Privacy Policy

Applicable Law

We are committed to protecting your personal information and the rights set out in this Policy reflect your rights under applicable laws.

Applicable laws for the purpose of this Policy include:

• the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013;
• General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR") until such time as it might cease to apply in the UK;
• to the extent applicable, any legislation ratifying or otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations;
• U.S. federal laws and Texas data protection regulations.

As an international business, we recognize that some of our users may reside in jurisdictions outside of England, Wales, and Texas. In certain circumstances, local laws of these jurisdictions may afford rights to a user regarding the personal data they provide to us. We believe that the rights set out in this Policy provide you with comprehensive protection related to your personal information. If you have any questions, please email our data protection team at support@VSOUL.ai.

1. Personal Information We Collect

We collect information that alone or in combination with other information in our possession could be used to identify you ("Personal Information") as follows:

Personal Information You Provide

We may collect Personal Information if you create an account or communicate with us as follows.

Communication Information

If you otherwise communicate with us, we may collect your name, contact information, and the contents of any messages you send ("Communication Information").

Personal Information We Collect Through Our Social Media Pages

We have pages on social media platforms including but not limited to: Instagram, Facebook, Medium, Twitter, and YouTube ("Social Media Pages"). When you interact with our Social Media Pages, we will collect Personal Information that you choose to provide to us, such as your contact details ("Social Information"). In addition, the companies hosting our Social Media Pages may provide us with aggregate analytics regarding the use of our Social Media Pages, which may include information about your engagement with our social media content.

Personal Information We Collect Automatically From Your Use of the Service

When you visit, use, and interact with the Service, we may collect certain information about your visit, use, or interactions ("Technical Information"). For example, we may monitor the number of users that visit the Services, peak hours of visits, which page(s) are visited, the domains our visitors come from, and which browsers people use to access the Service. In particular, technical information includes the following, which is created and automatically logged into our systems:

• Log data: Information that your browser automatically sends whenever you visit the Site ("log data"). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site.
• Device information: Includes the name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Usage Information: We collect information about how you use our Service, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.

Cookies

We use cookies to operate and administer our Site, gather usage data on our Site, and improve your experience on it. A "cookie" is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies).

• Analytics: We may use various online analytics tools that use cookies to help us analyze how users use the Site and enhance your experience when you use the Site.
• Your Choices: On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain aspects of the Services and you may not be able to benefit from the Services' full functionality.

Advertising networks may use cookies to collect Personal Information. Most advertising networks offer you a way to opt out of targeted advertising.

When you enter content into the Services we may monitor what you write to check that it does not contain inappropriate content or sensitive Personal Information.

2. How We Use Personal Information

We may use Personal Information for the following purposes:

• To provide and administer access to the Services;
• To maintain, improve and optimize aspects of the Services, which may remain internal or may be shared with third parties if necessary;
• To inform you about features or aspects of the Services we believe might interest you;
• To respond to your inquiries, comments, feedback, or questions;
• To send administrative information to you, for example, information regarding the Services or changes to our terms, conditions, and policies;
• To analyze how you interact with our Service;
• To develop new features and services;
• To prevent fraud, criminal activity, or misuses of our Service, and to ensure the security of our IT systems, architecture, and networks;
• To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated Information

We may aggregate Personal Information and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research (which may remain internal or may be shared with third parties as necessary) and for other similar purposes. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy.

We may convert the collected dialogue text data into anonymous data points and visualizations, and use it in non-profit academic cooperation with certified* academic institutions, academic conferences, journal publications and other scholarly activities.

*Certified academic institutions refer to universities and research institutes that have been officially recognized. Researchers working in these institutions have received professional academic training and have a specialized understanding of data security and privacy protection.

3. Sharing and Disclosure of Personal Information

In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless required by law, as set forth below:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share personal information with vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Information in the course of performing their duties to us.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively a "Transaction"), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of individuals or the public, or (v) avoid legal liability.
• Affiliates: We may share Personal Information with our affiliates, meaning an entity that controls, is controlled by, or is under common control with VSOUL AI. Our affiliates will use the Personal Information we share in a manner consistent with this Privacy Policy.
• Other Users: Certain actions you take may be visible to other users of the Services or result in content that is made available to other users of the Services.

4. Update Your Information

Please contact us at support@VSOUL.ai if you need to change or correct your Personal Information.

5. Age Requirement

If you are under 13 years old OR if you are an EU citizen or resident under 16 years old, you are not authorized to register to use the Services. Our Services are not directed to children who are under the age of 13, regardless of location, or children under 16 who are located in a European Union Member State. VSOUL AI does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13, or a child under the age of 16 who is located in a European Union Member State, has provided Personal Information to us through the Services, please email us at support@VSOUL.ai and we will promptly take appropriate steps to investigate.

6. Links to Third Party Websites and Services

The Service may contain links to other websites not operated or controlled by us, including social media services ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By including these links in the course of providing the Services, we do not imply that we endorse or have reviewed these sites. Please contact the relevant Third Party Site directly for information on their privacy practices and policies.

7. Security

You use the Services at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mails sent to or from us may not be secure. Therefore, you should exercise caution in deciding what information you provide to us via the Services or e-mail. Please keep this in mind when disclosing any Personal Information to VSOUL AI. In addition, we are not responsible for the circumvention of any privacy settings or security measures contained on the Services, or Third Party Sites.

8. International Users

By using our Service, you understand and acknowledge that your Personal Information may be transferred from your location to our facilities and servers in the United States (particularly in Texas) and our facilities and servers in the United Kingdom.

9. Information Provided by Choice

In certain circumstances providing Personal Information is optional. However, if you choose not to provide Personal Information that is needed to use some features of our Services, you may be unable to use those features. You can contact us at support@VSOUL.ai to ask us to update or correct your Personal Information.

10. Privacy Rights

The following disclosures are intended to provide additional information about (1) the categories of Personal Information we collect (as defined above), (2) the source of the Personal Information, (3) how we use each category of Personal Information, and (4) how we disclose Personal Information. These disclosures do not limit our ability to use or disclose information as described in Sections 2 and 3.

To the extent provided for by law and subject to applicable exceptions, users have the following privacy rights in relation to the Personal Information we collect:

• The right to know what Personal Information we have collected and how we have used and disclosed that Personal Information;
• The right to request deletion of your Personal Information;
• The right to be free from discrimination relating to the exercise of any of your privacy rights.

We do not and will not sell your Personal Information.

Exercising Your Rights

Users can exercise the above privacy rights by emailing us at: support@VSOUL.ai.

Applicable Law References

If users want to learn more detailed privacy provisions, they can refer to the Texas Business and Commerce Code, UK privacy regulations, and EU GDPR (where applicable).

Verification

In order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your identity before you can submit a request to know or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information for verification. If we cannot verify your identity, we will not provide or delete your Personal Information as applicable.

Authorized Agent

You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity.

11. Changes to This Privacy Policy

Our Services and/or business activities may change from time to time. As a result, we may update this Privacy Policy at any time. When we do so, we will post a revised version on this page, unless another type of notice is required by applicable law. By continuing to use our Services or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it. Please review this policy periodically to stay informed about any changes.

12. Contact Us

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at support@VSOUL.ai.

Should you wish to delete your account, you may utilize the account deletion feature within the Settings page.